WHO WE ARE

Known as the 'Undisputed King of Trainers', JD Sports is one of the world's biggest sports fashion brands. We're a global retailer with over 3,400 stores worldwide, connecting people to Sport, Music, and Fashion culture.

In Australia since 2017, we now have opened 70+ stores across Australia and New Zealand. At JD Sports, we don't follow trends - we create them. We're looking for passionate people to join our team and help us stay elite in our field.

WORKING AS A SEASONAL CUSTOMER SERVICE REPRESENTATIVE

Our customers are at the heart of everything we do. As a Seasonal Customer Service Representative, you’ll be the first point of contact for our community, ensuring they receive friendly, professional, and effective support across multiple channels including phone, email, live chat, and social media.

This is a 12-week fixed term casual role and is based at our Leppington Distribution Centre, with shifts available Monday to Friday between 8:00am - 7:00pm and Saturdays between 8:00am - 3:00pm.

WHAT YOU'LL DO AT JD

In this role, you’ll make a real difference by helping customers with their inquiries, resolving issues, and ensuring every experience with JD Sports is seamless. You’ll also:

• Respond promptly to customer inquiries across phone, email, live chat, and social media
• Provide accurate information on products, services, and company policies
• Resolve complaints efficiently, aiming for first-contact resolution
• Process orders, returns, and exchanges with clear communication to customers
• Maintain accurate customer records and interactions
• Collaborate with internal teams to solve problems and improve service
• Stay updated on promotions and product knowledge
• Monitor customer feedback and share insights with the Customer Service Manager
• Achieve individual and team KPIs and performance goals
• Follow company procedures, guidelines, and policies at all times

WHATS IN IT FOR YOU:

• Enjoy a 35% staff discount! This is available to use for family & friends – perfect for gifts heading into Christmas 🎁
• You’ll get access to some of the best product and biggest sports fashion brands in the market 👟
• Work in a dynamic, growing business and gain valuable experience as a part of our retail team
• Training and development 👏opportunities to kickstart, evolve and shape your career
• Potential to secure an ongoing permanent role 🔒
• Access to our Employee Assistance Program & wellness initiatives 🧘

WHAT WE'RE LOOKING FOR

We’re looking for team members who are passionate about customer service and thrive in a fast-paced environment. Ideally, you’ll bring:

• 1–3 years’ experience in a similar role
• Strong communication skills (verbal & written)
• Proven ability to problem solve and resolve customer issues
• Experience with customer service software (e.g. Zendesk, LiveChat)
• Confidence using social media and online service platforms
• Ability to work under pressure while maintaining attention to detail
• A positive, professional, and proactive attitude
• Flexibility to work the outlined hours, with availability across varying days as required

All candidates will be contacted via email; please make sure you check your junk inbox as well, so you don’t miss your opportunity!

We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.  

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.    

What are you waiting for? Apply today and kick start your JD Sports Journey.      

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.